Plug for booq

My mother-in-law just purchased a 14" iBook, and she wanted a Booq laptop sleeve to fit. Of course the 3 Australian distributors of the product don't sell this model in Australia, so it had to be a direct order to the US of A. Grumble.

So I ordered the sleeve from the USA direct from Booq (at exorbitant shipping cost), but they made an error in shipping by sending me the Vyper M (for 15" PowerBook) instead of the Vyper XM (for 14" iBook). Grumble grumble grumble. But they redeemed themselves by shipping me the right model as soon as I reported the error - no questions asked, no additional cost to me. Their response was the best I've had when purchasing something from overseas over the 'net and something going wrong.

Great customer service Booq! - and from the look on my mother-in-law's face, excellent product!

/tech/misc | 19 Sep 2005 | #